FAQs

We do offer complimentary carer tickets for customers with a disability who require full-time support and possess an Access/Companion card. Please contact us here at least 7 days before the show so that we can arrange this for you.

At Bongo's Bingo we often throw items such as glow sticks, balloons and Coco Pops into the audience and therefore, we cannot guarantee that our show will be free from certain allergens such as latex and gluten. If you are worried about coming into contact with an allergen at one of our shows, please get in touch with us here at least 7 days prior to your arrival and we can advise.

Please drop us an email at info@bongosbingo.co.uk if you have any enquiries regarding accessibility. We are happy to make reasonable adjustments, such as table reservations. Please state the location and date you are attending. Note: You will need to provide evidence of the access need such as a PIP letter, doctor's note, appointment letter or Blue Badge. This is to ensure that we have enough accessible tables for all customers who require these and that our events as accessible as possible :) For accessibility enquiries at Manchester Albert Hall and CONTENT Liverpool, please contact the venues directly via accessibility@alberthallmanchester.com or info@contentliverpool.co.uk and they will be happy to assist.

Tickets are released approximately two months before the events take place. Please join our mailing list here to find out about ticket release dates.

We don’t allow tickets to be pre-booked to give everyone a fair chance at buying tickets.

We can’t commit to individually informing people when tickets come on sale due to the vast amount of requests we get each day. Once tickets come on sale, we announce the new dates via social media and also send out emails to customers who have subscribed.

We do not supply guest list tickets to any customers who have been unable to get tickets through our own website.

Please note, we only sell tickets via our official website and our app. We cannot take any responsibility for fraudulent tickets purchased via third party platforms such as Skiddle or Eventbrite. Please do not purchase tickets from other customers via social media platforms or Facebook groups due to an increase in fraudulent sales.

Tickets are non-refundable and non-transferable in line with our terms and conditions agreed to at the point of purchase. We do offer a discretionary 24 hour refund to credit period to customers who have made a mistake with their booking. If you have booked for the wrong date, time or location please drop us an email at info@bongosbingo.co.uk within 24 hours and we can issue credit to your Bongo’s Bingo account.

A typical Bongo’s Bingo show will last for 3 - 3.5 hours from the first game of bingo. This can vary slightly due to the number of false calls during the show.

A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in our shows. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” during the show due to our lighting and production. These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects.

We are only able to reserve a table in the case of a special access need or disability. For information on how to make an accessibility reservation, please get in touch with our Customer Service team here.

We have seating available in all of our venues but allocation is on a first come, first serve basis. Any large groups that arrive closer to the start of the show are not guaranteed to sit together, depending on available space at the time of your arrival. This also applies to any of our venues that have multiple tiers. Customers are generally seated on the ground floor first and then allocated seats on the upper levels. We recommend that you arrive as close to doors opening as possible if attending in a large group to give you the best choice of seating.

Please contact the venue directly regarding table decorations/balloons as there may be restrictions. Please note, you will not be allowed into the venue early.

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Please contact damo@tandempr.co.uk.

For any partnership enquiries, please contact denise.moore@xperienceworks.co.uk with any questions.

You can contact our Bespoke team here for private event enquiries. Note: This is for private bookings of 150 people plus. For general enquiries about public events, please use our Contact Us form as they will not be responded to by the Bespoke team.

Before asking a question, please check the FAQs thoroughly! Although we love talking to you, there’s only 24 hours in the day and so if these answers can help you, that’s brilliant. If not, either email us through our contact form on the website or message us on Facebook or Instagram. Please note, any messages we receive where the question is already answered above will not get a response.

It is your responsibility to arrange this with the venue and neither ourselves, nor the venues will be liable for any loss or damage which may occur.